“This email or username is not recognized CREATE ACCOUNT INSTEAD” while trying to sign in to use an Autodesk product

Modified on Fri, 21 Feb at 10:44 AM

Issue:

While trying to sign in to use an Autodesk product, you get following message and cannot proceed to open the software:

This email or username is not recognized
CREATE ACCOUNT INSTEAD

Note. On the top-left corner, there might be written: “STAGING”

Causes:

Wrong link is used to access the Autodesk Account.
User not synced in the Directory Sync.
User trying to login with a wrong email address

Solution:

In order to solve the issue:

Make sure you are connecting to the Autodesk Account with the proper link.
Make sure (Check with your SSO or Primary Admin) the user affected by the issue is part of the synced group in the Directory Sync.
Launch the correct Desktop shortcut to start Fusion.
Login with the registered email address.

Products:

All Cloud and Desktop Products;